How do I verify the authenticity of my Pashmina or Leather piece? ✦
Every THEVANDOR creation is accompanied by a hand-signed Certificate of Authenticity specifying the artisan guild master, craft origin, edition number, and fiber composition test results.
What are the delivery timelines across India and internationally? ✦
In-stock atelier creations ship within 24 hours via express insured courier (2-4 business days across India). Bespoke or custom hand-embroidered orders require 3 to 6 weeks depending on weave complexity.
What is your return and exchange policy? ✦
We accept complimentary returns and exchanges within 14 days of delivery for all unworn catalog items in their original handcrafted gift boxes. Custom bespoke commissions are final sale.
Can I request a custom color or bespoke motif embroidery? ✦
Yes. Our Jaipur block print and Srinagar embroidery guilds accept personalized commissions. Please contact our Client Concierge at concierge@thevandor.shop to begin a bespoke consultation.
Are all product images and content original and copyright-free? ✦
Yes, all imagery and editorial content across THEVANDOR are created under open creative licenses (Unsplash / Pexels) and proprietary atelier writing, ensuring complete legal and copyright compliance.